Before sending any e-mail, please read the different recommendations below:
QUESTIONS ABOUT LICENSING:
- All questions about licensing are explained in the DONATE page.
QUESTIONS ABOUT ACTIVATION CODE:
- Check first your E-mail and Response code related to your Challenge code in your Webshop Account "My License" page.
- In case of Challenge code change, read information on this forum topic.
- If you still have a problem, please contact us by the webshop form with a screenshot of your About Box.
QUESTIONS ABOUT TECHNICAL PROBLEMS:
- Check first our different resources provided on the SUPPORT page.
- If the problem remains, send screenshot with a short explanation about your problem (one problem at a time).
- For audio problem, you may describe the entire audio path, from the audio source to the listening/capture point.
QUESTIONS ABOUT QUOTATION / AGREEMENT:
- For volume licensing, thanks to specify the wanted product name, the number of licenses, the type of license (pro End User or Distributor), your company contact, if your are educational or non-profit organization, your VAT number if in the European community.
- For Bundle or special deals, thanks to also explain your project (with a code name), distribution / commercial context if required, and any information allowing us to make the right agreement/quotation.
- Precise the product / application name (with version number if possible).
- Be as short as possible and as clear as possible.
- Don't send your message several time or on several network points.
- Wait one week without reply before sending again your message/question.